![]() ![]() ![]() We finally had to purchase a new fan with light and could not wait on Harbor Breeze. Upon their return call they again say they will escalate the issue. I have called them, on hold forever and then had to leave a message. After not hearing from them I had emailed several times but their only response is an email stating "We have escalated this issue to our manufacturers and they will be contacting you and will provide you further assistance". This is the only light that we use in our dining room and for several weeks we waited for Harbor Breeze to contact us with the warrenty instructions. I emailed all the information requested copy of sales slip, pictures of light canopy and purchasing information along with my personal information. I filed a claim with Harbor Breeze, claim # PQIXXXXXXXX, call ID# XXXXXXX. My electrician found the light canopy had some black and burned out components. On November 15, 2020, the light canopy made a zizzle sound and the light bulb centers light up and it started to smoke. On ApI purchased the Harbor Breeze Lansing Ceiling Fan modal # XXXXX, item # XXXXXXX. Thank you for your understanding."įaulty light canopy on Harbor Breeze ceiling fan Jose V*** reply me again " We won't be able to help. I received another email from Jose V*** again, he said " We won't be able to help. Phone operator apologized and told me that somebody will contact me in next 24 hours. Next day, Jose V*** replied me and asked me same things again! I replied all information and all pics again. Jose V*** from ************** prompt reply but asked me same thing again. I emailed order#, reference#, picture of correct item, picture of incorrect item they sent me, picture of the box and packing slip. Wow! Thanks for the help! Not to mention kept asking if there was anything else she could help me with, as if she was in a rush to get me off the line! How can this be beneficial to your customers? $80 for a replacement globe and telling customers to just buy another fan if the kit doesn't work because you don't have the correct measurements! So it's just a guessing game and customers will just have to be out of a lot of money (which I don't have). The representative pretty much told me that I would have to pay $80 for a globe.A GLOBE.1 REPLACEMENT GLOBE FOR $80?!! Or but the replacement light kit (which they had no measurements for either) and if that didn't work, just take it back to the store and either have a fan with no globe or just buy a new fan. I searched for weeks trying to find the measurements for light kits to fit this fan (************* *********** 62 inch) but could not find anything! Even went to a few stores (*******) and had some reps take replacement globes off the shelf and open the boxes to see if they would fit (no luck)! I eventually ended up calling the 1-800 number and told them my situation. However, have had this fan for a little over a year and unfortunately when I went to change a faulty light bulb dropped the globe and it cracked/broke. I called them again, the representative didn't help me at all. It's been 2weeks now, they've never sent me the order, never emailed me invoice or order confirmation at all. He also said, if I receive incorrect item again, they will refund me definitely. He promised to email me a return label for incorrect item they sent me on. He said email me order confirmation and invoice right away. Representative ******** apologized and gave me new order#XXXXXXXX & Ref#XXXXXX instead of refund. They told me check my email record and call me back in 5min. **** **** reply me again " We won't be able to help. I called XXX-XXX-XXXX again, they apologized again and told me same thing again " Someone is going to email you in next 24 hours." I received another email from **** **** again, he said " We won't be able to help. Next day, Jose Vega replied me and asked me same things again! **** **** from prompt reply but asked me same thing again. I called back them and they apologized and provided email address for return & replace. But they've never email me invoice or receipt. They provided Order#XXXXXXXX & Reference #XXXXXXX. I ordered a part, blade arm( oval shape)of ceiling fan item#XXXXXX over the phone XXX-XXX-XXXX on because one of blade arm was broken.
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